Out-of-hours weekend service	Boscombe & Springbourne Health Centre Walk in Service provides medical services to anyone in need of an urgent medical appointment across areas in and around Bournemouth including tourists and visitors on Saturdays and Sundays from 8am to 8pm. Appointments can only be made in person, on the day and are made on a first come, first served basis. To be sure of an appointment, please arrive at 8am and wait to be allocated an appointment slot. If you then have a significant wait for your appointment, you may come back when your appointment is due.	Boscombe & Springbourne Health Centre Walk in Service, 66-68 Palmerston Road, Springbourne Bournemouth BH1 4JT 01202 720174 It is not possible to make an appointment over the phone.
NHS Non Emergency NHS Service	NHS 111 can help if you have an urgent medical problem and you’re not sure what to do. You should use the NHS 111 service if you urgently need medical help or advice but it's not a life-threatening situation. Call 111 if: you need medical help fast but it's not a 999 emergency you think you need to go to A&E or need another NHS urgent care service you don't know who to call or you don't have a GP to call you need health information or reassurance about what to do next. For less urgent health needs, contact your GP or local pharmacist .	111 NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.
Eye Unit, Royal Bournemouth Hospital	The eye unit at Royal Bournemouth Hospital is available for eye emergencies. An appointment system is in place for all emergency eye conditions. Telephone before visiting the unit.	www.uhd.nhs.uk/services/eyeunit 0300 019 4181
Bournemouth Women's Refuge		01202 547755
Stars Dorset	STARS is a pan-Dorset charity that offers one to one support, free ofcharge, for anyone of any age or gender, who lives works or studies in Dorset and has experienced any form of sexual violence at any time intheir lives.	www.starsdorset.org/ 01202 308855
Royal Bournemouth and Christchurch Hospitals		www.uhd.nhs.uk/ 01202 303626
Poole Hospital		www.uhd.nhs.uk/ 01202 665511
Samaritans	Available 24 hours a day to provide confidential emotional support	www.samaritans.org 116 123
For urgent help	The Dorset Mind website has a list of organisations that can offer helpif you are experiencing a mental health crisis	www.dorsetmind.uk/help-andsupport/need-urgent-help/

NHS website

www.nhs.uk

The NHS website is the official website of the National Health Service in England.

The NHS website provides a comprehensive health information service with thousands of articles, videos and tools, helping you make the best choices about your health and lifestyle, as well as making the most of NHS and social care services in England.

It covers

Health A – Z: hundreds of health conditions explained
Live Well: over 100 topics on healthy living
Care and Support: the essential guide to social care
Health News: behind the headlines of health news stories
Services near you: a directory of local health services

The service search facility helps you find, choose and compare health, support and social care services in England. The website also publishes reviews and ratings across health and social care services

Mental Health

Dorset Mental Health Forum	A local peer-led charity, which exists to improve the lives of everyone affected by mental illness by promoting wellbeing and recovery. Their main office is in Dorchester.	www.dorsetmentalhealthforum.org.uk 01305 257172
Dorset Mind	Works across Dorset, offering support to anyone in the county and facing a mental health problem, or caring for those who are.	www.dorsetmind.uk 01202 315329
MIND	Advice and support for anyone experiencing a mental health problem	www.mind.org.uk 0300 123 3393
Rethink	Helping anyone affected by mental illness by challenging attitudes and changing lives.	www.rethink.org 0121 522 7007

Support organisations for specific health conditions

AIDS / HIV	Terence Higgins Trust	The Terence Higgins Trust supports all those affected by HIV / AIDS	www.tht.org.uk 0800 567123 (National Aids Helpline)
Allergy	Allergy UK	Provides advice and support for those living with allergic conditions.	www.allergyuk.org 01322 619898
Arthritis	Versus Arthritis	Versus Arthritis Care provides support and services for people with arthritis in England. It provides them, their families, and friends with support. understanding information and expertise so that they can cope with the impact of the condition and get the most out of life.	www.versusarthritis.org
Asthma	Asthma UK	Advice for those with asthma, or parents of a child with asthma.	www.asthma.org.uk 0300 222 5800
Autism	National Autistic Society	Support and advice for those affected by autism	www.autism.org.uk 0808 800 4104
Cancer	Macmillan Cancer Support	Information and support for all those affected by cancer	www.macmillan.org.uk 0808 808 00 00
Coronary Heart Disease	British Heart Foundation	Support and research into coronary heart disease	www.bhf.org.uk 0300 330 331
Diabetes	Diabetes UK	Working for people with diabetes, funding research,campaigning and helping people live with the condition.	www.diabetes.org.uk 0345 123 2399
Down's Syndrome	Down's Syndrome Association	Advice and support for those with Down’s Syndrome	www.downs-syndrome.org.uk 0333 1212 300
Dementia	Alzheimer's Society	Advice, information, social activities. Support for those with dementia and their carers.	www.alzheimers.org.uk 0300 222 1122 Access the website and enter postcode for details of local services
Eczema	National Eczema Society	Dedicated to improving the quality of life of those with eczema and their carers.	www.eczema.org 0800 089 1122
Epilepsy	Epilepsy Action	Advice and information for those affected by Epilepsy	www.epilepsy.org.uk 0808 800 5050
Learning Disabilities	Mencap	The UK’s leading charity supporting those with a learning disability, their families and carers.	www.mencap.org.uk 0808 808 1111
Lung Disease	British Lung Foundation	Support for those with lung disease	www.blf.org.uk 03000 030 555
Migraine	The Migraine Trust	Advisory and support charity for people affected by migraine	www.migrainetrust.org 0845 6011033
Motor Neurone Disease	Motor Neurone Disease Association	An independent charity providing aid and assistance to sufferers and carers of those with MND.	www.mndassociation.org 0808 802 6262
Multiple Sclerosis	MS Society	Research, respite centres and support for those affected by Multiple Sclerosis.	www.mssociety.org.uk 0808 800 8000
Osteoporosis	Royal Osteoporosis Society	The Royal Osteoporosis Society is the UK's only national charity dedicated to bone health and osteoporosis. We work to promote the bone health of the nation and support everyone with osteoporosis to live well through our support services and advice.	www.theros.org.uk
Parkinson’s Disease	Parkinson’s UK	Working towards better care, treatments and quality of life	www.parkinsons.org.uk 0808 800 0303
Stroke	The Stroke Association	The national charity solely concerned with combating Stroke in people of all ages	www.stroke.org.uk 0303 3033 100
Support for those with terminal illness	Marie Curie	Provides care and support for those with terminal illness, including cancer.	www.mariecurie.org.uk 0800 090 2309
Thyroid	British Thyroid Foundation	Information and support for those with thyroid disorders and their families	www.btf-thyroid.org 01423 810093

Support for those with Disabilities, including sensory impairment

Bournemouth Accessible Transport	The BAT Bus provides community transport for those living within the postcode areas BH1 to BH11. The bus has a lift/ramp and accessible steps. The scheme includes outings as well as regular services.	www.sedcat.org.uk 01202 399 700
Bournemouth Blind Society	Supporting blind and partially sighted people living in the Bournemouth area to live active and independent lives.	www.bournemouthblindsociety.uk 01202 546644
Diverse Abilities	Dorset’s disability charity supporting children and adults with profound physical and learning disabilities across the county	www.diverseabilities.org.uk 01202 718266
G E Bridge & Co Ltd	Medical and surgical supplies	0808 144 9110 123 / 125 Old Christchurch RoadBournemouth BH1 1HF
RNIB	Supporting people with sight loss	www.rnib.org.uk 0303 123 9999
RNID	Information service for deaf and hard-of-hearing people and their carers and families (formerly Royal National Institute for the Deaf)	https://rnid.org.uk/ 0808 808 0123
Scope	Providing information and advice to disabled people and their families	www.scope.org.uk 0808 800 3333
Sense	A national disability charity supporting people with complex communication needs	www.sense.org.uk 0300 330 9256

Advice Services

Citizens Advice	Free, confidential advice on benefits, debt, housing and legal issues.	www.citizensadvice.org.uk Access the website to find details of local offices, including phone numbers.
Patient Advice and Liaison Service	The Patient Advice and Liaison Service, known as PALS, has been introduced to ensure that the NHS listens to patients, their relatives, carers and friends, and answers their questions and resolves their concerns as quickly as possible. PALS also helps the NHS to improve services by listening to what matters to patients and their loved ones and making changes, when appropriate.	www.nhs.uk and search for PALS.

Healthy Living

LiveWell Dorset

Free health and wellbeing information, advice and support to improve your wellbeing in one or more of the following ways: help you to stop smoking, increase your physical activity, manage your weight and reduce your alcohol intake.

www.livewelldorset.co.uk

Addiction Services and Support

Alcoholics Anonymous	A fellowship of men and women who share their experience, strength and hope with each other that they may solve their common problem and help others to recover from alcoholism.	www.alcoholics-anonymous.org.uk 0800 917 7650
WithYou	WithYou has 80 local services in England and Scotland supporting people with drug, alcohol and mental health issues and their friends and family.	www.wearewithyou.org.uk 020 7251 5860
DrinkAware	Working to reduce alcohol misuse and harm in the UK. We're here to help people make better choices about drinking	www.drinkaware.co.uk 0300 123 1110 (Drinkline)
Quit Smoking	A stop smoking service is provided at this pharmacy. If this is not convenient, Livewell Dorset can provide details of other organisations offering the service	www.livewelldorset.co.uk 0800 840 1628

Support for Older People

Age UK	Dedicated to helping everyone make the most of later life. Provides services and support at a national and local level to inspire, enable and support older people We stand up and speak for all those who have reached later life, and also protect the long-term interests of future generations.	www.ageuk.org.uk 0800 055 6112
Royal Voluntary Service	The RVS helps older people stay active, independent and able to continue to contribute to society, by providing practical and emotional help. Services offered include befriending services, books on wheels and home support.	www.royalvoluntaryservice.org.uk 020 7251 5860

Bereavement Support

Cruse Bereavement Care	Providing support following the death of someone close	www.cruse.org.uk 0808 808 1677
Child Death Helpline	A Freephone service for all those affected by the death of a child	www.childdeathhelpline.org.uk 0800 282986 / 0808 800 6019
Sands	The stillbirth and neonatal death charity. It operates throughout the UK, supporting anyone affected by the death of a baby, working to improve the care bereaved parents receive, and promoting research to reduce the loss of babies lives.	www.sands.org.uk 0808 164 3332

Support for carers

Carers UK

Help and Advice for carers

www.carersuk.org
0808 808 7777

Support for children and young people

Childline	The confidential free national 24 hour helping for children and young people in the UK.	www.childline.org.uk 0800 1111
NSPCC	The UK's leading charity specialising in child protection and the prevention of cruelty to children.	www.nspcc.org.uk 0808 800 5000

Social Services

Adult Social Care	Adult Social Care in Bournemouth is provided by Care Direct, part of BCP Council.	https://www.bcpcouncil.gov.uk/Adult-social-care-and-health/Adult-social-care-and-health.aspx 01202 454979
Children's Social Care	BCP Council provide a range of services to support children, including finding carers for children in need and protecting them from harm.	https://www.bournemouth.gov.uk/childrened ucation/ChildrensSocialCare/ChildrensSocial Care.aspx 01202 451451

How to report a concern about a child or vulnerable adult

Safeguarding children	Concerned about a child? Report your concern to the Children's First Response Hub at BCP Council	https://www.bcpcouncil.gov.uk/Children-young-people-and-families/Childrens-social-care/Concerns-about-child-abuse-or-wellbeing.aspx/ 01202 123334
Safeguarding vulnerable adults	Concerned about a vulnerable adult? Report your concern to the Bournemouth, Christchurch and Poole Safeguarding Adults Board.	https://www.bcpsafeguardingadultsboard.com/ 01202 261015

Sexual health, contraception and pregnancy

NHS Dorset Sexual Health Services	Use this website to find the information you need on all aspects of sexual health, contraception and pregnancy.	www.sexualhealthdorset.org
Over the Rainbow	Advice, support and information for the Lesbian, Gay, Bisexual and Transgender community.	www.rainbowbournemouth.co.uk 01202 257478
British Pregnancy Advisory Service	The leading provider of abortion services in the UK	www.bpas.org 03457 304030
Maternity Matters	Local maternity services.	www.maternitymattersdorset.nhs.uk